Blackbaud expands Hyderabad GCC, targets 1,000+ staff
US-based software company Blackbaud is expanding its Hyderabad footprint with a second facility in the Financial District, dedicated to customer operations and future hiring. The new 45,000 sq ft centre complements its existing HITEC City office, which focuses on product management, enterprise technology, data engineering, and R&D. Blackbaud India currently employs around 700 people, with plans to exceed 1,000 across both Hyderabad locations in the next 12-18 months. The company is also building an early-career pipeline through graduate recruitment in full-stack development, cloud engineering, customer support, sales operations, and AI-enabled tools, reinforcing Hyderabad's status as a growing tech hub. Key signal: Blackbaud plans to grow its Hyderabad workforce from 700 to over 1,000 within 12-18 months with a new 45,000 sq ft facility. For hiring leaders, this signals continued GCC momentum in Hyderabad, particularly in customer operations and technology roles. Blackbaud's expansion reflects a trend of global firms consolidating and scaling in India, not just for cost but for talent depth. The focus on early-career hiring indicates a shift towards building sustainable pipelines rather than just lateral hires. CHROs and TA heads should watch for increased competition for full-stack, cloud, and data engineering talent in Hyderabad, and consider how to position their own GCCs to attract similar investment. Teksands view: Blackbaud's expansion is a clear signal that Hyderabad's GCC ecosystem is maturing beyond just back-office support. The focus on customer operations and early-career hiring suggests a shift towards building integrated teams that handle global functions. For hiring leaders, this means more competition for entry-level tech talent, especially in full-stack and cloud. If you're not investing in campus hiring and structured graduate programs, you'll miss out on the best candidates. Also, note the AI-enabled tools mention—expect a premium on talent who can work with AI in customer-facing roles.
Key fact
Blackbaud plans to grow its Hyderabad workforce from 700 to over 1,000 within 12-18 months with a new 45,000 sq ft facility.
Why it matters
For hiring leaders, this signals continued GCC momentum in Hyderabad, particularly in customer operations and technology roles. Blackbaud's expansion reflects a trend of global firms consolidating and scaling in India, not just for cost but for talent depth. The focus on early-career hiring indicates a shift towards building sustainable pipelines rather than just lateral hires. CHROs and TA heads should watch for increased competition for full-stack, cloud, and data engineering talent in Hyderabad, and consider how to position their own GCCs to attract similar investment.
The Teksands point of view
Blackbaud's expansion is a clear signal that Hyderabad's GCC ecosystem is maturing beyond just back-office support. The focus on customer operations and early-career hiring suggests a shift towards building integrated teams that handle global functions. For hiring leaders, this means more competition for entry-level tech talent, especially in full-stack and cloud. If you're not investing in campus hiring and structured graduate programs, you'll miss out on the best candidates. Also, note the AI-enabled tools mention—expect a premium on talent who can work with AI in customer-facing roles.
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